We are here to answer your questions and ensure you have a healthy and safe voyage. If you have any questions regarding the testing process, types of tests, your sailing status or general use of the Safe Passage platform, please contact us for assistance. Our support hours are 7 days a week from 8:00AM – 8:00PM Eastern Standard Time. If you contact us outside of standard support hours, we will respond to your support request the following business day.
Holiday Hours including Inspire Lab
November 25th: Closed
December 24th: 8:00AM - 2:00PM EST
December 25th: Closed
December 31st: 8:00AM - 2:00PM EST
January 1st: Closed
In the subject line, please indicate that you are a guest with Disney Cruise Line.
In the body of the email, please include your full name, reservation number and contact number followed by your question.
Please have your cruise reservation number available when you call.