We are here to answer your questions and ensure you have a healthy and safe voyage. If you have any questions regarding the testing process, types of tests, your sailing status or general use of the Safe Passage platform, please contact us for assistance. Our support hours are 7 days a week from 8:00AM – 8:00PM Eastern Time. If you contact us outside of standard support hours, we will respond to your support request the following business day.
Frequently Asked Questions
In the body of the E-mail, please include your full name, reservation number and contact number followed by your question.
Please have your cruise reservation number available when you call.