For Guests who sailed prior to November 14, 2022, we are available by Email to answer any remaining questions (e.g., cancellation of test orders, how to download previous voyage test results from the Safe Passage platform, etc.).
Support hours are 7 days a week from 8:00AM – 8:00PM Eastern Time. If your Email is sent outside of standard support hours, we will respond the following business day.
Please include your full name, reservation number, contact number, and your question. Thank you.